What the front desk does
One platform for the phone, the website, and the staff screens. Canada is the launch market. Charges are agreed with you before any payment. The line does not go live because a form was submitted.
On the phone
Available
24/7 AI call answering
Answers in the receptionist name you choose. Callers are told they are not speaking with a person.
For exampleIt is 9 p.m. and the shop is closed. Mara answers, says she is the receptionist, and takes the caller’s name and number.
Available
After-hours and overflow reception
The same desk after close and when your people are already on a call.
For exampleTwo customers call while the owner is under a sink. The second call is answered instead of going to voicemail.
Available
Business FAQs and approved information
Hours, address, and answers you approved. It does not invent the rest.
For exampleA caller asks if you are open Sunday and where to park. The desk reads the hours and the parking note you saved.
Available
Appointment requests
Name, number, reason, and preferred time. Staff confirm. Nobody is booked on the call.
For exampleSomeone wants a cleaning next Tuesday morning. The desk saves the name, phone, and that time. Staff confirm before it is booked.
Pilot
Supported scheduling
When a clinic system has a schedule API, visits go through that API and stay off the chart. Healthquest has no API yet.
For exampleA medical or dental office with Accuro can send a visit request through the schedule. Until the vendor connects, staff enter it by hand.
Available
Human transfers and callbacks
Urgent calls go to the number you set. If the transfer is missed, staff get a callback task.
For exampleA caller says water is pouring through the ceiling. The desk offers your on-call number. If nobody picks up, the callback stays on the staff home.
Available
Supported multilingual reception
English and French have been checked. Punjabi, Mandarin, Spanish, and Arabic still need a native speaker on a real call.
For exampleA caller starts in French. The same voice continues in French for the hours, the booking, and the recap.
After the call
Available
Lead capture and follow-up
Who called, what they asked, and who should call back. Each business sees only its own records.
For exampleA new customer asks for a quote on a bathroom reno. The lead shows the name, number, and “bathroom reno” for the person who calls back.
Available
Call summaries and dashboard
Calls today, new leads, and booking requests. Call audio is not stored.
For exampleMonday morning the team sees three missed calls, one table request, and one leak. The recording is not kept.
Pilot
SMS confirmations and reminders
A recap text after the call. A reminder the day before a confirmed visit, once messaging is connected.
For exampleAfter a haircut request, the caller gets a text: name, Thursday at 4, waiting on the salon to confirm.
Available
Website chatbot
The same approved hours and answers on a public page you can link from the business site.
For exampleA visitor on their phone asks “do you take walk-ins?” The chat answers from the same note the phone uses.
Setup and connections
Available
Business-specific customization
Hours, languages, transfer number, and approved answers on the business file.
For exampleA dental office turns on English and French, sets Tuesday late hours, and writes the answer for new-patient cleanings.
Planned
Integrations
Phone, SMS, email, CRM, and schedule sit behind provider interfaces. A named system is not live until that vendor confirms access.
For exampleThe phone line is connected first. A clinic schedule is connected only after that vendor approves it. The chart stays closed.
See if this desk fits your line
Request a demo, or leave a question. We do not publish prices here.